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Hidden disabilities

Find out how to make your visit to our centre easier We understand that visiting a shopping centre can be a daunting experience for some of our customers with autism, dementia or those who need extra assistance, so we’re adding in new ways to help your visit and experience.

Assistance dogs

Like most public buildings, Midsummer Place welcomes assistance dogs in the centre. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.

To ensure a smooth shopping trip and make it easier for our staff to identify assistance dogs, we recommend you visit our customer information desk to collect a sunflower-design lead sleeve for your dog. This lead sleeve simply slides over your dog’s lead and enables our staff to identify your dog as an assistance dog whilst you are shopping with us. Shoppers are invited to keep this lead sleeve and use it whenever they are in the centre.

Our terms and conditions for assistance dogs are:

Assistance dogs:

  • will not wander freely around the premises
  • will sit or lie quietly on the floor next to their owner
  • are unlikely to foul in a public place
  • access to assistance dogs is on a one dog per handler basis

Quiet hours

For some people, shopping centres can be a stressful experience, if they see, hear, or feel the world in a different way. So we're making simple steps to improve the shopping experience for our customers throughout the year by offering quiet hours.

From autism to dementia, quiet hours are there for anyone who prefers a quieter setting within Midsummer Place. We'll turn down the music and dim the lights. Our Quiet Hours run every Monday from 4pm-6pm.

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

• Reducing noise of in store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.

• Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.



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