Accessible Shopping

We work hard to make our centre as inclusive as possible, so find out what measures we have put in place to make our centre accessible for all.

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We understand that visiting a shopping centre can be a daunting experience for some of our customers, especially those with autism, dementia or those who need extra assistance, but we hope that the following information will help to plan and feel more confident about your visit.


A shopmobility service for central Milton Keynes is available via the centre:mk Customer Services Desk. Visit them on Silbury Arcade, in the guest services lounge, or call the team on 01908 398115 for more details.

Assistance Dogs

Like most public buildings, Midsummer Place welcomes assistance dogs in the centre. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centre.

  • Our terms and conditions for assistance dogs are:
  • They must not wander freely around the premises
  • They must sit or lie quietly on the floor next to their owner
  • They must be unlikely to foul in a public place
  • Access to assistance dogs is on a one dog per handler basis

Quiet hours

For some people, shopping centres can be a stressful experience, if they see, hear, or feel the world in a different way. So, we're making simple steps to improve the shopping experience for our customers throughout the year by offering quiet hours.

From autism to dementia, quiet hours are there for anyone who prefers a quieter setting within Midsummer Place. We'll turn down the music and dim the lights. Our

Quiet Hours run every Monday from 4pm-6pm.

All participating retailers, restaurants and leisure facilities will commit to a minimum of:

  • Reducing noise of in-store music and tannoy announcements: Overwhelming noise is a common barrier to autistic people accessing shops. Where possible, in-store announcements and other controllable noise will be reduced.
  • Dimming lights: Wherever possible, while maintaining safe premises, lights should be dimmed or switched off.

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