About this role
The security officer is accountable to the security manager and the Security Duty Manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour.
Job summary
Salary
£11.82 P/H
Hours per week
40 hours per week
Key responsibilities:
- To be part of a team in a roster pattern.
- To readily interact with all visitors / tenants within the buildings, delivering a world class customer focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions being
- proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors / tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre polices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered too.
- Always maintain continuous monitoring of centre radio systems adhering to correct radio procedures.
- Diligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence book.
Skills, knowledge, and experience:
Essential
- Front Line SIA licence.
- Experience of working in a customer focused environment.
- First aid qualified or willing to work towards qualification.
Desirable
- CCTV SIA licence.
- Professional or further qualification in security.
If you would like to apply for this role, please click here.
Closing Date: 24.02.25