Customer Service Supervisor

Job description

You will be working as a supervisor with a unique attraction known as Upside Down House in Midsummer Place. An inverted home that provides customers with a zero-gravity effect. It is necessary that the successor has a proactive attitude and is happy to be in photos and at times, videos that could be used for promotional purposes. With the possibility of a permanent role in the future, we are looking for full time individuals.

Responsibilities and Duties

• Taking card and cash payments
• Managing customers inside the attraction, ensuring that the props are not tampered with
• Crowd control, making sure customers queue in one line
• Explaining rules and instructions to customers
• Opening and closing of the house at the beginning and end of the day
• Preparing and delivering monthly Rota’s to a team of 3-5
• Managing a team of 3-5
• Weekly banking
• Arranging maintenance for the houses
• Providing weekly reports
• Answering any customer queries
• Other ad hoc activities

Skills

The successor must heave great leadership skills.

• Strong communication, interpersonal and organizational skills
• Ability to control large crowds and queues
• Previous customer service experience

Email CV to: kristina@upsidedownhouse.co.uk